Privacy Policy

Lavender Blue Mountain's respects your privacy and keeps all personal details received secure and confidential.

All personal information received will not be sold, exchanged, or disclosed unless required by law.

Online Shop Poicies & Guidelines

Ordering Guidelines

1. All payments processed by our online credit card facility are secured through Verisign's secure with 128-bit SSL encryption, protecting your information. For more information, please visit Verisign's website.

2. Orders can be placed through our website, by email, fax or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website, email or fax. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.

3. We process orders within two days of receipt. We try and get orders to you within 5 days,  and sometimes they may even be there within 36 hours. Regretfully we cannot guarantee dispatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order.

4. Orders may only be delivered within Australia.

5. Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings - it's best to email us for a quote if you are intending to buy in bulk.

6 . If any item is short delivered and has been charged for, Lavenderluscious will be more than happy to cover the cost of freight in resending the goods as soon as possible. Please note items are not backordered and need to be re-ordered at the time they become available.

7. All orders must be paid for prior to shipping.

8. We accept Visa, MasterCard, & Bank Card. We also accept Direct Deposits. If you choose to pay via Direct Deposit you will be required to fax or email your official Direct Deposit receipt so that your order can be dispatched promptly. Orders can be delayed if confirmation is not presented, as we will have to wait for funds to be cleared.

9. The business names Lavenderluscious and Lavenderlicious operate under the umbrella company of Chez Vaux Beauty Therapy Pty Ltd and as such this will appear on your credit card statement for any payments made for Lavenderluscious and Lavenderlicious Products.

Our account details for direct deposit:
Bank Name: National Australia Bank

Account Name: Chez Vaux Beauty Therapy Pty Ltd

BSB#: 082 352 Acc#: 468344570

Pricing & Taxes

1. All prices are quoted in Australian Dollars. Prices quoted include GST.

2. All prices are quoted ex-works and do not include shipping & transportation costs.

Cancellations

1. Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.

2. Cancellations made after stock has been sent will not be refunded until stock is returned to us undamaged and unopened.

Shipping

1. Lavenderluscious has accounts with several major courier companies. We will arrange freight through these accounts for you or Australia Post depending on your location.

2. Freight calculation is based on weight and destination.

3. Lavenderluscious does not charge handling or packing fees unless special legal or specification documents are requested.

4. All orders must be checked & lodged within 7 days of receipt & any claims, errors, or discrepancies must be reported immediately.

Returns & Replacements

1. Any discrepancies must be reported within 7 days of receiving your order. Any discrepancies should be advised to us in writing by email or fax . No returns or exchange will be allowed after 7 days from receipt of your order.

2. Any problems reported after 7 days which are not the fault of Lavenderluscious will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 2 months of the invoice date. Returns will not be accepted beyond 2 months.

3. It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Lavenderluscious's behalf).

4. if an error has been made by Chez Vaux Beauty Therapy Pty Ltd with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.

5. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer's expense. 20% Restocking Fee covers costs  of time and labour involved with returning goods to the warehouse.

6. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.

Product Liability

The stability & nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients. This is beyond our control and Chez Vaux Beauty Therapy Pty Ltd cannot accept any liability in this regard.

Disclaimer

The information contained in this website is obtained from current and reliable sources.

Lavenderluscious, Lavenderlicious under the umbrella company of Chez Vaux Beauty Therapy Pty Ltd provides the information contained herein in good faith but makes no representation as to its comprehensiveness or accuracy.

This website summarises our best current knowledge of the health and safety hazard information of the product.

Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose. As the ordinary or otherwise use(s) of this product is outside the control of Chez Vaux Beauty Therapy Pty Ltd., no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Chez Vaux Beauty Therapy Pty Ltd expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a  recommendation by Chez Vaux Beauty Therapy as to the fitness for any use. The liability of Chez Vaux Beauty Therapy Pty Ltd is limited to the value of the goods and does not include any consequential loss.

Chez Vaux Beauty Therapy Pty Ltd shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Chez Vaux Beauty Therapy Pty Ltd shall not be responsible for any damages resulting from use of or reliance upon this information. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties